Contact

For product inquiries, private orders, press,
collaborations, or styling requests.

We aim to respond to all inquiries within 2-3 business days.
For urgent matters, please include “URGENT” in your message.

Shipping is included in the price, worldwide. All customs duties, import fees and taxes are also included and are paid by the studio, so the price you see is the price you pay and nothing further is owed on delivery. Unless otherwise specified, we declare the value of the goods as the selling price. We cannot be responsible for parcels returned because of an incorrect address or a refused delivery, and we will not issue refunds under these circumstances. Any delays during transit are out of our control, but we will do our best to assist if any issues arise.

Customers may request an exchange or refund within 7 days of receiving the product if it is defective or damaged.

The customer is responsible for arranging the return or shipment of the product, including any associated return shipping costs.

Customers must select the correct product before placing an order.

To request a return or exchange, please email: contact@shihomoriya.com. We will provide instructions for returning.

1. When will my order ship?: Each piece is made to order. Production time is approximately 2 weeks before dispatch. Delivery time varies depending on destination and customs processing.
2. Do you ship internationally?: Yes. International delivery is available from Japan, and shipping is included in the price. Shipping time varies by country. Customs duties, import fees and local taxes are also included, so nothing further is owed on delivery.
3. Are customs duties and taxes included?: Yes. Shipping, customs duties, import taxes and local fees are all included in the price and paid by the studio. You will not be asked for anything on delivery.
4. Will each piece look exactly the same?: Each piece is produced through specialized production technology and material refinement. Slight surface variations, subtle textural irregularities, or minor tonal differences may appear. These are not defects and do not affect normal use.
5. How do I care for my piece?: Wipe gently with a soft, dry or slightly damp cloth. Avoid prolonged direct sunlight, excessive heat, sharp surfaces, and harsh cleaning products.
6. Can I request a private order?: For private orders or special inquiries, please contact us through the form and select “Private Order” as the inquiry type.
7. Can press or stylists contact the studio?: Yes. For press, styling, collaborations, or editorial requests, please contact us through the form and select the relevant inquiry type.

We respect your privacy. Any personal information you provide through this site will only be used to respond to your inquiry or process your order. We do not sell or share your information with third parties.

By using this site, you agree to our terms of use. All content, images, and designs on this site are the intellectual property of SHIHO MORIYA and may not be used without permission.